We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong, we hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned.

However, if your issue cannot be sorted out in this way and you wish to make a complaint, please let us know as soon as possible, ideally within a matter of days or at most a few weeks, this will enable us to establish what happened more easily.  Please click here to fill in the form. 

To make a complaint you must be a registered patient of this practice, or if you are a nominated representative, this must be noted in the patients medical record before we are able to respond.

Whilst there are no timescales for providing a response, we will aim to get back to you within 30 working days, if this is not feasible you will be updated, and informed of the reasons for the time taken, in writing if there is no response provided within six months.

Practice Complaints Policy

If you are a registered patient (or a nominated representative, which must be noted in your medical record) you may now submit a complaint either directly to us or to Bedfordshire, Luton & Milton Keynes Integrated Care Board (BLMK ICB).  Please see below for further information.

If you wish to make a complaint directly to us, please see below options:

1. Please fill in the online form
2. Pick up a complaints pack from reception and send it adressed to the Practice Manager to the site the complaint is about:

@ Great Holm | Kensington Drive, Milton Keynes, MK8 9HN

@ Stony Stratford | The Health Centre, Market Square, Milton Keynes, MK11 1YA

@ Shenley Church End | Burchard Crescent, Milton Keynes, MK5 6EY

    3.  Give a verbal report to a member of staff. 

If you wish to make a complaint directly to BLMK ICB, please see below options:

By telephone: 0800 148 8890

By Email: blmkicb.contactus@nhs.net

By post to: Enquiries and Experience Team Office of CEO & Chair

3^rd Floor

Arndale House

The Mall

Luton

LU1 2LJ       

For further information please go to Enquiries, Concerns and Complaints - BLMK Integrated Care Board (icb.nhs.uk)